Sometimes success brings about unexpected consequences. ABC Seamless of Northeast Ohio has become well-known for its seamless gutters and seamless siding. In the 30-plus years that we have offered these products, we’ve come to find that not everyone is aware of what seamless siding is or that we offer other products.
In addition, we have begun to offer a wider selection of other home improvement products as. While we will continue to offer ABC Seamless® in our siding and gutter division, the company as a whole is now known as Miller Custom Exteriors.
A Family Legacy
The new name reflects many facets of the company and its story. Adding the Miller name honors the legacy of our company founder, my father, the late Jacob Miller, Jr. Before his death, he passed ownership of the company to me, Lorin Miller and my eldest brother, Ed. In addition, three of my brothers–Nolan, Nathan and James are installation crew leaders.
We are committed to Dad’s approach of always doing the right thing no matter what the cost or outcome. This ethical principle guides the company in every decision and action. Our hope is that this new name will better represent the company’s core values to our customers and the public.
In addition, the Miller name represents the longevity & security of the company to customers. It means that we intend to install products that will be long lasting and that, should there be a problem six months or six years from now with any of we work, we will take care of it. For that reason, we offer free in home service calls for as long as our customers own their homes.
The custom aspect of the company is evident in every bit of work we do. We don’t give people a menu of our products and have them order from it, because so many homeowners have individual needs and desires. A century home might need intricate trim work replicated. We have homeowners who need specially constructed half-pane windows for window air conditioners. Sometimes we suggest special touches that the homeowner hadn’t thought of, and if we’re pretty minor, we might not even tell them until we’ve already done it. We truly view each project as if it was being installed on our own homes and treat it with the importance and attention to detail with which we would want our houses to be treated.
Exteriors—More Than Just Gutters
Yes, the company has and will continue to offer ABC Seamless steel siding and gutters, but we also offer replacement windows and exterior doors, gutter protection, permanent metal roofing and sunrooms. Changing the name emphasizes to homeowners that the company is more than just a siding and gutter company and has been for many years. ABC Seamless is a franchise. While there are other companies around the country with the right to sell that same product in other territories, no one does it as well as our company. That’s why we are the only exterior company in Ohio and the only ABC Seamless franchise in the country ever to be awarded a National Contractor of the Year Award from the National Association of the Remodeling Industry in the Residential Exterior category.
No Ownership Change
While our name has changed, not much else has. My brother and I are still the sole owners and we have many of the same employees we’ve had for many years. Above all, we are still committed to taking care of our customers no matter what.