If you’ve seen our work around Wooster, Canton, or Ashland, or caught our recent ProVia metal roofing commercial on TV, you’ve probably heard our slogan: “We do it right or we do it over.”
We’ve used that line off and on for about ten years. At Miller Custom Exteriors, it’s more than a tagline. It’s how we run our business as a family-owned exterior contractor in Ohio, so here’s what we mean by it.
Does “We Do It Over” Mean You Make a Lot of Mistakes?
It’s a fair question. Not necessarily. It means we’re honest.
Things go wrong on every home improvement project, no matter how experienced the contractor. Materials arrive damaged, measurements are off, or a finish doesn’t match the sample. What matters is what happens next. Some companies cover up mistakes or put a “bandaid” on them and hope you won’t notice. We do it over.
What “Doing It Over” Looks Like on Your Home
When we say we do it over, we mean it literally:
- Siding installation: If it isn’t hanging right, we rip it off and reinstall it.
- Interior trim: If the stain doesn’t match, we re-stain it, sometimes more than once, until it does.
- Cultured stone and masonry: If the grout doesn’t look right, we tear it down and redo it.
- Metal roofing: If a roof panel isn’t perfect, we take it off and replace it.
It would be easier and cheaper to leave it alone. But we’re passionate about the finished project and we obsess over every detail. If we wouldn’t be proud to put our name on it, it isn’t done.
Why Choose a Contractor That Admits Mistakes Happen?
Because we fix them. Every time.
We don’t make excuses. We don’t hide problems, and we don’t stop returning your calls once the job is finished and you’ve found something we missed. We see that kind of work from other companies every day, and we won’t accept it on our projects. We even end up fixing other contractors’ mistakes, the ones they won’t come back to fix themselves.
Treating Your Home Like It’s Our Own
Miller Custom Exteriors has been family owned and operated since 1976. We treat our customers and their homes the way we’d treat family and our own house. That means no platitudes, no exaggerations, and no promises of absolute perfection, just honest, thorough, and respectful work. You can see what other homeowners say on our reviews page or browse our project photo galleries.
That’s what we mean by “we do it right or we do it over.”
Frequently Asked Questions
What does “we do it right or we do it over” mean?
It means we fix every mistake, even if that means tearing out and redoing finished work. We don’t cover up problems or make excuses.
What if I find a problem after the job is finished?
Call us. We don’t disappear after the final payment, and we return your calls and make it right.
What areas does Miller Custom Exteriors serve?
We serve Wooster, Canton, Ashland, and New Philadelphia, Ohio, and the surrounding communities.
What exterior services do you offer?
We install roofing, siding, windows, doors, gutters, sunrooms, and more.
Ready to Work With a Contractor Who Stands Behind Their Work?
Whether you’re planning a new roof, siding, windows, or doors, we’d love to talk about your project. Request a free quote or call us at 330-695-4905.